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Service excellence : the customer relations strategy for healthcare Wendy Leebov.
Material type:
TextPublication details: Chicago, Ill. American Hospital Pub. c1988Description: xvi, 332 p. : ill. ; 23 cmISBN: - 1556480199 (pbk.)
- 9781556480195 (pbk.)
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Pleasant Valley General stacks | GEN (Browse shelf(Opens below)) | Available | BC0011338 |
Bibliography: p. 331-332.
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