Service excellence : the customer relations strategy for healthcare
Leebov, Wendy.
Service excellence : the customer relations strategy for healthcare Wendy Leebov. - Chicago, Ill. American Hospital Pub. c1988 - xvi, 332 p. : ill. ; 23 cm.
Bibliography: p. 331-332.
1556480199 (pbk.) 9781556480195 (pbk.)
87-030631
Customer relations.
Hospital and community.
Hospitals--history
Service excellence : the customer relations strategy for healthcare Wendy Leebov. - Chicago, Ill. American Hospital Pub. c1988 - xvi, 332 p. : ill. ; 23 cm.
Bibliography: p. 331-332.
1556480199 (pbk.) 9781556480195 (pbk.)
87-030631
Customer relations.
Hospital and community.
Hospitals--history