The quality handbook for health care organizations : a manager's guide to tools and programs / Yosef D. Dlugacz, Andrea Restifo & Alice Greenwood.
Material type:
TextLanguage: English Publication details: San Francisco, CA : Jossey-Bass, c2004.Edition: 1st edDescription: xxvii, 256 p. : illISBN: - 9780787969219
- 0787969214
- W 84 AA1
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Riverside General stacks | GEN (Browse shelf(Opens below)) | Available | BC0011388 |
Includes bibliographical references (p. 245-247) and index.
The role of the manager -- Managing quality -- Information and prioritization -- Managing quality data -- Using quality tools and statistical methods for data analysis -- Translating information into action -- Working with guidelines -- Communication and accountability -- To err is indeed human -- Working together.
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