000			02174cam a22002654a 4500
005			20260322212015.0
008			data
010			_a 2002153631
020			_a1402200552 (pbk. : alk. paper)
020			_a9781402200557 (pbk. : alk. paper)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aBF637.I48 _bU76 2003
082	0	0	_a303.6 _221
092			_a303.6 U76 2003
100	1		_aUrsiny, Timothy E.
245	1	4	_aThe coward's guide to conflict : _bempowering solutions for those who would rather run than fight / _cTimothy E. Ursiny.
260			_aNaperville, Ill. : _bSourcebooks, _cc2003.
300			_axx, 282 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references (p. [275]-276) and index.
505	0		_aYou're not the only one out there who hates conflict -- Take the coward test -- Seven choices you can make in conflict -- The top 10 reasons people avoid conflict -- Why change? -- How to motivate yourself to deal with conflict -- The secret for motivating yourself to face conflict -- Confronting your fear one step at a time -- How to make conflict less frightening quickly -- How your integrity can help you face conflict -- Understanding when conflict is actually a good thing -- Building your knowledge, skills, and confidence -- Common causes of conflict -- We'd be fine if they weren't so different! -- Why people only think that they are angry (often they're not!) -- Five ways to listen and why people don't use them -- Four communication patterns to use if you want to keep fighting -- Don't assume the position. -- The role of selfishness -- If common sense is so common, then why don't they have it? -- You've got the tools, you've got the talent: techniques to handle any conflict -- The truth and nothing but the truth -- Discussing wants, fairness, and integrity -- Assertiveness, coward style -- Avoiding the top 10 mistakes made when dealing with upset people -- Talking about how you are talking -- The lesson of the swaying trees: embracing conflict -- Putting it all together: a step-by-step approach for dealing with conflict.
650		0	_aInterpersonal conflict.
650		0	_aConflict management.
001			data
999			_c316 _d316