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035			_a18511340
906			_a7 _bcbc _cpccadap _d2 _encip _f20 _gy-gencatlg
925	0		_aacquire _b1 shelf copy _xpolicy default
955			_wxm06 2018-08-30
010			_a 2015301610
020			_a9780195529081
035			_a(OCoLC)873567605
037			_b253 Normanby Road, South Melbourne VIC 3205
040			_aAU@ _beng _cAU@ _erda _dDLC _dOCLCF _dUKMGB _dYDXCP _dCDX _dBDX _dOCLCQ _dDGU _dOCLCQ _dCSAIL _dDLC
050	0	0	_aHD59.5 _b.J37 2014
082	0	0	_a363.34/8 _223
100	1		_aJaques, Tony, _eauthor.
245	1	0	_aIssue and crisis management : _bexploring issues, crises, risk and reputation / _cTony Jaques.
264		1	_aAustralia : _bOxford University Press, _c2014.
300			_axix, 324 pages : _billustrations ; _c25 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0	0	_aMachine-generated contents note: _g12. _tFuture trends. _tWhat is an issue? -- _tWhat is issue management? -- _tWhat is a crisis? -- _tWhat is crisis management? -- _g2. _tIssue Management -- Development and Tools -- _tThe emerging theoretical framework -- _tThe evolving discipline -- _tTools and processes -- _tImpact of internet and social media -- _tCase studies: Issues that prevent anti-smoking campaigns from working / _rAugustine Pang -- _tPlanned and reactive responses to confected outrage / _rBrendan Elliott -- _g3. _tIssue Management -- Identification and Prioritisation -- _tScanning and identification -- _tPrioritisation -- _tCase studies: Super Size Me -- A tale of two nations / _rMark Sheehan -- _tEarly issue identification for crisis prevention / _rTony Jaques -- _g4. _tIssue Management -- Planning -- _tRemaining in reactive mode -- _tLegal response syndrome -- _tAd hoc management -- _tUnclear goals -- _tThe value of a planning model -- _tIntroducing an issue management model -- _tEvaluation -- _tIssue management best practice -- _tCase studies: Nationalism versus animal rights -- value advocacy in corporate issue management / _rAimei Yang -- _tLost in translation -- Tourism Australia's 'Where the bloody hell are you?' campaign / _rMark Sheehan -- _g5. _tIssue Management -- Activism -- _tActivism and the impact of technology -- _tActivist strategies -- prioritising effort -- _tActivist strategies -- defining the issue -- _tActivist strategies -- confrontation versus engagement -- _tActivist tactics -- _tCorporate response to activist campaigns -- _tCase studies: Recognising activists as expert issue communicators / _rKatharina Wolf -- _tActivist campaigning and the Importance of issue framing / _rTony Jaques -- _g6. _tCrisis Management -- Readiness and Response -- _tDevelopment of crisis management -- _tIconic crises -- _tWhat is a crisis? -- _tCase studies: From denial to response -- the Indonesian mud-flow disaster / _rLyn McDonald -- _tOffshore petroleum oil spills -- readiness and response / _rTina Hunter -- _g7. _tCrisis Management -- Planning -- _tOvercoming denial -- _tElements of the crisis plan -- _tThe qualities of an effective crisis spokesperson -- _tShould the CEO go to the scene to take charge? -- _tLearning from past crises -- _tConclusion -- _tCase studies: Planning for a crisis -- even when it's a hoax / _rTimothy Sellnow -- _tCrisis planning -- consistency of message and research are the keys / _rGwyneth Howell -- _g8. _tCrisis Management -- International -- _tCrises spanning multiple nation states -- _tMultinational organisational crises -- _tOrganisational crises across borders -- _tThe nature of multinationals -- _tRecognising potential cross-border crises -- _tRecognising cross-border crisis impact -- _tRecognising cultural differences -- _tCase studies: The globalisation of activism -- case of an environmental dispute / _rManoj Thomas -- _tPolitical and media systems impact crisis response -- the melamine-tainted milk crisis / _rJoanne Chen Lyu -- _g9. _tCrisis Management -- Disasters -- _tTypes of disasters -- _tWhat about catastrophes? -- _tDisaster management -- _tSocial media in disaster communication -- _tCase studies: The Impact of social media on public information management / _rGary Mersham -- _tBushfire disaster tests communication capacity / _rChris Galloway -- _g10. _tRisk Management -- Perception, Hazard and Outrage -- _tDefining terms -- _tThe risk paradox -- _tSocial amplification of risk framework -- _tRisk communication -- _tCase studies: Risk management and understanding the real Issue / _rChris Galloway -- _tThe HPV school vaccination factsheet -- communicating risks and benefits / _rDeborah Wise -- _g11. _tRisk Management -- Reputation -- _tSo why is good reputation important? -- _tThe reputation-reality gap -- _tReputation, issues and crises -- _tCase studies: Risk management -- proactive versus reactive public relations / _rGwyneth Howell -- _tPre-empting risks to prevent reputation slide / _rAugustine Pang -- _g12. _tLeadership and the Future -- _tCorporate social responsibility -- _tIntegration of systems -- _tThe role of leadership -- _tFuture trends.
650		0	_aIssues management.
650		0	_aCrisis management.
650		0	_aManagement.
650		7	_aCrisis management.
650		7	_aIssues management.
650		7	_aManagement.
999			_c1670 _d1670