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008			data
010			_a87-030631
020			_a1556480199 (pbk.)
020			_a9781556480195 (pbk.)
096			_aWX 158.5 L482s 1988
100	1		_aLeebov, Wendy.
245	1	0	_aService excellence : _bthe customer relations strategy for healthcare _cWendy Leebov.
260			_aChicago, Ill. _bAmerican Hospital Pub. _cc1988
300			_axvi, 332 p. : _b ill. ; _c 23 cm.
500			_aBibliography: p. 331-332.
650		4	_aCustomer relations.
650		4	_aHospital and community.
650	0	2	_aHospitals _xhistory
856	4	0	_uhttps://openlibrary.org/works/OL2750820W/Service_excellence?edition=serviceexcellenc0000leeb _yOnline access from the Open Library. _zRequires free sign up.
001			data
999			_c1295 _d1295