TY - BOOK AU - Shouse,Deborah TI - Breaking the ice: how to improve your on-the-spot communication skills SN - 1878542427 : AV - HF5718 .S52 1994 U1 - 302.2 20 PY - 1994/// CY - Mission, KS PB - SkillPath Publications KW - Business communication KW - Business presentations KW - Body language KW - Success in business N1 - Includes bibliographical references (p. 79) ER -