TY  - BOOK
AU  - Jaques,Tony
TI  - Issue and crisis management: exploring issues, crises, risk and reputation 
SN  - 9780195529081
AV  - HD59.5 .J37 2014
U1  - 363.34/8 23
PY  - 2014///
CY  - Australia
PB  - Oxford University Press
KW  - Issues management
KW  - Crisis management
KW  - Management
N1  - Includes bibliographical references and index; Machine-generated contents note; 12; Future trends; What is an issue? --; What is issue management? --; What is a crisis? --; What is crisis management? --; 2; Issue Management -- Development and Tools --; The emerging theoretical framework --; The evolving discipline --; Tools and processes --; Impact of internet and social media --; Case studies: Issues that prevent anti-smoking campaigns from working; Augustine Pang --; Planned and reactive responses to confected outrage; Brendan Elliott --; 3; Issue Management -- Identification and Prioritisation --; Scanning and identification --; Prioritisation --; Case studies: Super Size Me -- A tale of two nations; Mark Sheehan --; Early issue identification for crisis prevention; Tony Jaques --; 4; Issue Management -- Planning --; Remaining in reactive mode --; Legal response syndrome --; Ad hoc management --; Unclear goals --; The value of a planning model --; Introducing an issue management model --; Evaluation --; Issue management best practice --; Case studies: Nationalism versus animal rights -- value advocacy in corporate issue management; Aimei Yang --; Lost in translation -- Tourism Australia's 'Where the bloody hell are you?' campaign; Mark Sheehan --; 5; Issue Management -- Activism --; Activism and the impact of technology --; Activist strategies -- prioritising effort --; Activist strategies -- defining the issue --; Activist strategies -- confrontation versus engagement --; Activist tactics --; Corporate response to activist campaigns --; Case studies: Recognising activists as expert issue communicators; Katharina Wolf --; Activist campaigning and the Importance of issue framing; Tony Jaques --; 6; Crisis Management -- Readiness and Response --; Development of crisis management --; Iconic crises --; What is a crisis? --; Case studies: From denial to response -- the Indonesian mud-flow disaster; Lyn McDonald --; Offshore petroleum oil spills -- readiness and response; Tina Hunter --; 7; Crisis Management -- Planning --; Overcoming denial --; Elements of the crisis plan --; The qualities of an effective crisis spokesperson --; Should the CEO go to the scene to take charge? --; Learning from past crises --; Conclusion --; Case studies: Planning for a crisis -- even when it's a hoax; Timothy Sellnow --; Crisis planning -- consistency of message and research are the keys; Gwyneth Howell --; 8; Crisis Management -- International --; Crises spanning multiple nation states --; Multinational organisational crises --; Organisational crises across borders --; The nature of multinationals --; Recognising potential cross-border crises --; Recognising cross-border crisis impact --; Recognising cultural differences --; Case studies: The globalisation of activism -- case of an environmental dispute; Manoj Thomas --; Political and media systems impact crisis response -- the melamine-tainted milk crisis; Joanne Chen Lyu --; 9; Crisis Management -- Disasters --; Types of disasters --; What about catastrophes? --; Disaster management --; Social media in disaster communication --; Case studies: The Impact of social media on public information management; Gary Mersham --; Bushfire disaster tests communication capacity; Chris Galloway --; 10; Risk Management -- Perception, Hazard and Outrage --; Defining terms --; The risk paradox --; Social amplification of risk framework --; Risk communication --; Case studies: Risk management and understanding the real Issue; Chris Galloway --; The HPV school vaccination factsheet -- communicating risks and benefits; Deborah Wise --; 11; Risk Management -- Reputation --; So why is good reputation important? --; The reputation-reality gap --; Reputation, issues and crises --; Case studies: Risk management -- proactive versus reactive public relations; Gwyneth Howell --; Pre-empting risks to prevent reputation slide; Augustine Pang --; 12; Leadership and the Future --; Corporate social responsibility --; Integration of systems --; The role of leadership --; Future trends
ER  -