Issue and crisis management : exploring issues, crises, risk and reputation /
Tony Jaques.
- xix, 324 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Machine-generated contents note: Future trends. What is an issue? -- What is issue management? -- What is a crisis? -- What is crisis management? -- Issue Management -- Development and Tools -- The emerging theoretical framework -- The evolving discipline -- Tools and processes -- Impact of internet and social media -- Case studies: Issues that prevent anti-smoking campaigns from working / Planned and reactive responses to confected outrage / Issue Management -- Identification and Prioritisation -- Scanning and identification -- Prioritisation -- Case studies: Super Size Me -- A tale of two nations / Early issue identification for crisis prevention / Issue Management -- Planning -- Remaining in reactive mode -- Legal response syndrome -- Ad hoc management -- Unclear goals -- The value of a planning model -- Introducing an issue management model -- Evaluation -- Issue management best practice -- Case studies: Nationalism versus animal rights -- value advocacy in corporate issue management / Lost in translation -- Tourism Australia's 'Where the bloody hell are you?' campaign / Issue Management -- Activism -- Activism and the impact of technology -- Activist strategies -- prioritising effort -- Activist strategies -- defining the issue -- Activist strategies -- confrontation versus engagement -- Activist tactics -- Corporate response to activist campaigns -- Case studies: Recognising activists as expert issue communicators / Activist campaigning and the Importance of issue framing / Crisis Management -- Readiness and Response -- Development of crisis management -- Iconic crises -- What is a crisis? -- Case studies: From denial to response -- the Indonesian mud-flow disaster / Offshore petroleum oil spills -- readiness and response / Crisis Management -- Planning -- Overcoming denial -- Elements of the crisis plan -- The qualities of an effective crisis spokesperson -- Should the CEO go to the scene to take charge? -- Learning from past crises -- Conclusion -- Case studies: Planning for a crisis -- even when it's a hoax / Crisis planning -- consistency of message and research are the keys / Crisis Management -- International -- Crises spanning multiple nation states -- Multinational organisational crises -- Organisational crises across borders -- The nature of multinationals -- Recognising potential cross-border crises -- Recognising cross-border crisis impact -- Recognising cultural differences -- Case studies: The globalisation of activism -- case of an environmental dispute / Political and media systems impact crisis response -- the melamine-tainted milk crisis / Crisis Management -- Disasters -- Types of disasters -- What about catastrophes? -- Disaster management -- Social media in disaster communication -- Case studies: The Impact of social media on public information management / Bushfire disaster tests communication capacity / Risk Management -- Perception, Hazard and Outrage -- Defining terms -- The risk paradox -- Social amplification of risk framework -- Risk communication -- Case studies: Risk management and understanding the real Issue / The HPV school vaccination factsheet -- communicating risks and benefits / Risk Management -- Reputation -- So why is good reputation important? -- The reputation-reality gap -- Reputation, issues and crises -- Case studies: Risk management -- proactive versus reactive public relations / Pre-empting risks to prevent reputation slide / Leadership and the Future -- Corporate social responsibility -- Integration of systems -- The role of leadership -- Future trends. Augustine Pang -- Brendan Elliott -- Mark Sheehan -- Tony Jaques -- Aimei Yang -- Mark Sheehan -- Katharina Wolf -- Tony Jaques -- Lyn McDonald -- Tina Hunter -- Timothy Sellnow -- Gwyneth Howell -- Manoj Thomas -- Joanne Chen Lyu -- Gary Mersham -- Chris Galloway -- Chris Galloway -- Deborah Wise -- Gwyneth Howell -- Augustine Pang -- 12. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.