TY  - BOOK
AU  - Dlugacz,Yosef D.
AU  - Restifo,Andrea
AU  - Greenwood,Alice
TI  - The quality handbook for health care organizations: a manager's guide to tools and programs 
SN  - 9780787969219
PY  - 2004///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Quality Assurance, Health Care
KW  - organization & administration
KW  - United States
KW  - Data Collection
KW  - methods
KW  - Data Interpretation, Statistical
KW  - Quality Indicators, Health Care
KW  - Critical Pathways
N1  - Includes bibliographical references (p. 245-247) and index; The role of the manager -- Managing quality -- Information and prioritization -- Managing quality data -- Using quality tools and statistical methods for data analysis -- Translating information into action -- Working with guidelines -- Communication and accountability -- To err is indeed human -- Working together
ER  -