Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch & Stanley Davis. 
 - 3rd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  2000. 
 - xvii, 778 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Introduction to total quality. 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130116386 (casebound) 9780130116383 (casebound) 
<br/><br/><label>LCCN: </label>98051539  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .G64 2000 
<br/><br/><label>Dewey Class. No.: </label>658.4/013