TY  - BOOK
AU  - Leebov,Wendy
TI  - Service excellence: the customer relations strategy for healthcare
SN  - 1556480199 (pbk.)
PY  - 1988///
CY  - Chicago, Ill.
PB  - American Hospital Pub.
KW  - Customer relations
KW  - Hospital and community
KW  - Hospitals
KW  - history
N1  - Bibliography: p. 331-332
UR  - https://openlibrary.org/works/OL2750820W/Service_excellence?edition=serviceexcellenc0000leeb
ER  -