Leebov, Wendy. <br/><br/>
Service excellence :  the customer relations strategy for healthcare 
Wendy Leebov. 
 - Chicago, Ill.  American Hospital Pub.  c1988 
 - xvi, 332 p. :   ill. ;   23 cm. 
<br/><br/> Bibliography: p. 331-332. 
<br/><br/><label>ISBN: </label>1556480199 (pbk.) 9781556480195 (pbk.) 
<br/><br/><label>LCCN: </label>87-030631 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Hospital and community.<br/>Hospitals--history