MARC details
| 000 -LEADER |
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05426cam a22003977i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
data |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20260322212112.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
data |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
18511340 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2015301610 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780195529081 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)873567605 |
| 037 ## - SOURCE OF ACQUISITION |
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| Source of stock number/acquisition |
253 Normanby Road, South Melbourne VIC 3205 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
AU@ |
| Language of cataloging |
eng |
| Transcribing agency |
AU@ |
| Description conventions |
rda |
| Modifying agency |
DLC |
| -- |
OCLCF |
| -- |
UKMGB |
| -- |
YDXCP |
| -- |
CDX |
| -- |
BDX |
| -- |
OCLCQ |
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DGU |
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OCLCQ |
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CSAIL |
| -- |
DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD59.5 |
| Item number |
.J37 2014 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
363.34/8 |
| Edition information |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Jaques, Tony, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
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| Title |
Issue and crisis management : |
| Remainder of title |
exploring issues, crises, risk and reputation / |
| Statement of responsibility, etc. |
Tony Jaques. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Australia : |
| Name of producer, publisher, distributor, manufacturer |
Oxford University Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2014. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, 324 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Machine-generated contents note: |
| Miscellaneous information |
12. |
| Title |
Future trends. |
| -- |
What is an issue? -- |
| -- |
What is issue management? -- |
| -- |
What is a crisis? -- |
| -- |
What is crisis management? -- |
| Miscellaneous information |
2. |
| Title |
Issue Management -- Development and Tools -- |
| -- |
The emerging theoretical framework -- |
| -- |
The evolving discipline -- |
| -- |
Tools and processes -- |
| -- |
Impact of internet and social media -- |
| -- |
Case studies: Issues that prevent anti-smoking campaigns from working / |
| Statement of responsibility |
Augustine Pang -- |
| Title |
Planned and reactive responses to confected outrage / |
| Statement of responsibility |
Brendan Elliott -- |
| Miscellaneous information |
3. |
| Title |
Issue Management -- Identification and Prioritisation -- |
| -- |
Scanning and identification -- |
| -- |
Prioritisation -- |
| -- |
Case studies: Super Size Me -- A tale of two nations / |
| Statement of responsibility |
Mark Sheehan -- |
| Title |
Early issue identification for crisis prevention / |
| Statement of responsibility |
Tony Jaques -- |
| Miscellaneous information |
4. |
| Title |
Issue Management -- Planning -- |
| -- |
Remaining in reactive mode -- |
| -- |
Legal response syndrome -- |
| -- |
Ad hoc management -- |
| -- |
Unclear goals -- |
| -- |
The value of a planning model -- |
| -- |
Introducing an issue management model -- |
| -- |
Evaluation -- |
| -- |
Issue management best practice -- |
| -- |
Case studies: Nationalism versus animal rights -- value advocacy in corporate issue management / |
| Statement of responsibility |
Aimei Yang -- |
| Title |
Lost in translation -- Tourism Australia's 'Where the bloody hell are you?' campaign / |
| Statement of responsibility |
Mark Sheehan -- |
| Miscellaneous information |
5. |
| Title |
Issue Management -- Activism -- |
| -- |
Activism and the impact of technology -- |
| -- |
Activist strategies -- prioritising effort -- |
| -- |
Activist strategies -- defining the issue -- |
| -- |
Activist strategies -- confrontation versus engagement -- |
| -- |
Activist tactics -- |
| -- |
Corporate response to activist campaigns -- |
| -- |
Case studies: Recognising activists as expert issue communicators / |
| Statement of responsibility |
Katharina Wolf -- |
| Title |
Activist campaigning and the Importance of issue framing / |
| Statement of responsibility |
Tony Jaques -- |
| Miscellaneous information |
6. |
| Title |
Crisis Management -- Readiness and Response -- |
| -- |
Development of crisis management -- |
| -- |
Iconic crises -- |
| -- |
What is a crisis? -- |
| -- |
Case studies: From denial to response -- the Indonesian mud-flow disaster / |
| Statement of responsibility |
Lyn McDonald -- |
| Title |
Offshore petroleum oil spills -- readiness and response / |
| Statement of responsibility |
Tina Hunter -- |
| Miscellaneous information |
7. |
| Title |
Crisis Management -- Planning -- |
| -- |
Overcoming denial -- |
| -- |
Elements of the crisis plan -- |
| -- |
The qualities of an effective crisis spokesperson -- |
| -- |
Should the CEO go to the scene to take charge? -- |
| -- |
Learning from past crises -- |
| -- |
Conclusion -- |
| -- |
Case studies: Planning for a crisis -- even when it's a hoax / |
| Statement of responsibility |
Timothy Sellnow -- |
| Title |
Crisis planning -- consistency of message and research are the keys / |
| Statement of responsibility |
Gwyneth Howell -- |
| Miscellaneous information |
8. |
| Title |
Crisis Management -- International -- |
| -- |
Crises spanning multiple nation states -- |
| -- |
Multinational organisational crises -- |
| -- |
Organisational crises across borders -- |
| -- |
The nature of multinationals -- |
| -- |
Recognising potential cross-border crises -- |
| -- |
Recognising cross-border crisis impact -- |
| -- |
Recognising cultural differences -- |
| -- |
Case studies: The globalisation of activism -- case of an environmental dispute / |
| Statement of responsibility |
Manoj Thomas -- |
| Title |
Political and media systems impact crisis response -- the melamine-tainted milk crisis / |
| Statement of responsibility |
Joanne Chen Lyu -- |
| Miscellaneous information |
9. |
| Title |
Crisis Management -- Disasters -- |
| -- |
Types of disasters -- |
| -- |
What about catastrophes? -- |
| -- |
Disaster management -- |
| -- |
Social media in disaster communication -- |
| -- |
Case studies: The Impact of social media on public information management / |
| Statement of responsibility |
Gary Mersham -- |
| Title |
Bushfire disaster tests communication capacity / |
| Statement of responsibility |
Chris Galloway -- |
| Miscellaneous information |
10. |
| Title |
Risk Management -- Perception, Hazard and Outrage -- |
| -- |
Defining terms -- |
| -- |
The risk paradox -- |
| -- |
Social amplification of risk framework -- |
| -- |
Risk communication -- |
| -- |
Case studies: Risk management and understanding the real Issue / |
| Statement of responsibility |
Chris Galloway -- |
| Title |
The HPV school vaccination factsheet -- communicating risks and benefits / |
| Statement of responsibility |
Deborah Wise -- |
| Miscellaneous information |
11. |
| Title |
Risk Management -- Reputation -- |
| -- |
So why is good reputation important? -- |
| -- |
The reputation-reality gap -- |
| -- |
Reputation, issues and crises -- |
| -- |
Case studies: Risk management -- proactive versus reactive public relations / |
| Statement of responsibility |
Gwyneth Howell -- |
| Title |
Pre-empting risks to prevent reputation slide / |
| Statement of responsibility |
Augustine Pang -- |
| Miscellaneous information |
12. |
| Title |
Leadership and the Future -- |
| -- |
Corporate social responsibility -- |
| -- |
Integration of systems -- |
| -- |
The role of leadership -- |
| -- |
Future trends. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Issues management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Issues management. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| a |
7 |
| b |
cbc |
| c |
pccadap |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 925 0# - |
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| -- |
acquire |
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1 shelf copy |
| -- |
policy default |
| 955 ## - COPY-LEVEL INFORMATION (RLIN) |
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| -- |
xm06 2018-08-30 |